Switching to your own email domain is a great way to boost brand recognition, trust, and deliverability. While it involves some additional setup, Prospectus+ makes the process as simple as possible by providing the necessary DNS records and support along the way.

By default, all emails sent through Prospectus+ come from the prospectus.plus domain. However, for institutions that prefer to send emails using their own domain, we offer the option to customise the sending domain. This enhances brand consistency, ensuring that all communications align with the institution’s branding.

Why Use a Custom Email Domain?

Using your institution’s domain for prospectus communications can:

Increase Trust: Recipients are more likely to trust emails from your domain, improving open rates and reducing the chances of emails being marked as spam.
Maintain Brand Consistency: All communications will appear as though they are coming directly from your institution, reinforcing brand identity.
Better Email Deliverability: Properly configured custom domains are less likely to experience deliverability issues, ensuring that your prospectuses reach their intended recipients.

How to Set Up a Custom Email Domain

To use your institution’s domain for sending emails, you will need to make a request, and a few technical adjustments will be required.

Reach out to our support team with the subject line “Custom Email Domain Setup” and letting us know which licences you would like the feature configured for.

We'll then request that you make some changes to your DNS Configuration. These may include:

SPF (Sender Policy Framework) record: Helps verify that Prospectus+ is authorised to send emails on behalf of your domain.
DKIM (DomainKeys Identified Mail) record: Provides cryptographic authentication to ensure emails have not been altered in transit.
DMARC (Domain-based Message Authentication, Reporting, and Conformance) record: Adds an additional layer of protection and specifies how your domain handles unauthenticated emails.

Our support team will provide detailed instructions on the specific records required and how to add them to your DNS settings.

Once the DNS records are in place, our team will verify the setup. This process ensures that everything is correctly configured for secure and reliable email delivery.

Additional Information

Processing Time: Setting up a custom email domain may take several days, depending on the speed of DNS propagation and verification.
No Extra Costs: This service is provided at no additional charge, though the technical configuration will require cooperation from your IT or domain management team.