Service Desk Guide

Welcome to the Prospectus Plus Knowledge Base

This space brings together everything you need to get the most out of Prospectus Plus. Whether you are setting up your first prospectus or refining a complex configuration, you will find clear, practical guidance throughout the sections in this knowledge base.

The library is grouped so you can get to the right information quickly.

  • Pre-sales information
    An overview of what Prospectus Plus does, who it is for, and the benefits it offers. Ideal if you are exploring the platform or sharing an internal summary with colleagues.

  • Customising Prospectus Plus
    Step-by-step guides showing how to tailor the platform to match your institution’s structure, voice, and visual identity. This includes configuration options, user management, and core settings.

  • Technical configuration
    Support for developers and technical teams covering integrations, data flows, environment setup, and any system-level adjustments you may need.

  • Training and support guides
    Tutorials and walk-throughs that help your team build confidence, run workshops, and resolve common questions.

  • Creating and managing content
    Practical advice on adding courses, structuring pages, and maintaining high-quality, accessible content that works for prospective students.

  • Advanced features
    Deep-dives into powerful tools, including personalisation, automation, and institution-specific enhancements.

  • Compliance and legal information
    Resources related to data protection, accessibility requirements, regulatory considerations, and other formal documentation.

Everything is designed to be clear, dependable, and helpful, so you can focus on creating a prospectus experience that reflects your institution at its best.