Welcome to the Prospectus Plus Knowledge Base
Pre-Sales Information
Is Prospectus Plus a Product, or a Bespoke Web Development?
Equity & Access Programme - Overview & Terms
Implementation Plan - What to Expect
Performance
Platform Compatibility and Technical Standards
How and why does Prospectus Plus store user data?
What’s the Best Approach for Introducing New Prospectus Content for a Separate Study Level?
Customisation
Using 'Synonyms' to Enhance Search
Ordering Your Subject Areas
Optimising for Sharing on Social Media
How are Courses Ordered in a Prospectus?
Customising Transactional Emails
Supplying Your Initial Configuration
Technical Configuration
Providing a Custom SSL Certificate
How to Enable Offline Mode
What data can be sent to CRM?
Configuring Course Sync
How to Add a Custom URL/Domain to Your Prospectus
Integrating Google Tag Manager
Zapier Integration
Custom Email Sending Domains
Connecting Google Analytics
Custom CSS
Exporting User Data
What Is a Sandbox Environment?
Integrating Prospectus Plus with a CRM using webhooks
Tracking Lead Sources with UTM Parameters
Training and Support
What Training is Available?
How to Request a Feature
Understanding the Analytics Dashboard
Content Layout/Upload Support
Managing Users
What support is available during planned closures?
Kiosk Hardware Setup Guide
Print-on-Demand Hardware Setup Guide
Adding Content
Understanding the Back Button in Prospectus Plus
What are Events in Prospectus Plus?
Getting Started with the Block Editor
Creating Desktop and Mobile Specific Content
Creating a Privacy Policy
How do I duplicate a page from a provided template?
How to rewrite and republish a page
Features
Advisor Mode
Walled Garden Mode
Print On Demand
Kiosk Mode
Embedding Prospectus Plus into another web page
Translations
Translations: Getting Started
Translations: Wayfinder & Overview
Translations: Courses & Pages
Translations: Going Live
Compliance & Legal
Sub-Processors
Cookies
Accessibility
Data Protection
Privacy Policy
Vulnerability Disclosure Policy
Service Desk Guide
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Documentation

Accessibility

At Prospectus Plus, we are committed to ensuring an accessible experience for all users. Accessibility is a core priority, and we continuously work to meet established guidelines while empowering our customers to maintain compliance in their customisations.

Accessibility is a shared responsibility. We’re here to support you in creating an inclusive experience for all users. Reach out to our team with any questions or concerns.

This accessibility statement applies to the Prospectus Plus Platform used by public end-users.

Our Commitment to Accessibility

Prospectus Plus is committed to ensuring digital accessibility for all users. The frontend of the platform is designed to be WCAG 2.1 AA compliant by default. However, customisations implemented by clients are their responsibility to align with accessibility standards.

  • Core Product Compliance:  We rigorously test our platform to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. This ensures that the base version of Prospectus Plus provides an accessible experience for users.
  • Customisation Responsibility:  As Prospectus Plus is a highly customisable platform, it is essential for customers to ensure that any modifications they make comply with accessibility regulations. Customisations, including changes to design or functionality, fall under the customer's responsibility to maintain compliance.

Accessibility Features

The platform includes features designed to make it usable by a wide range of individuals, including those with disabilities. For example, users can:

  • Adjust colours, contrast levels, and fonts using browser settings.
  • Navigate most of the platform using a keyboard or speech recognition software.
  • Use screen readers to listen to the platform’s content.

How accessible is Prospectus Plus?

The platform is fully compliant with the WCAG 2.1 AA standard for its default configuration. However, accessibility may vary depending on customisations made by individual clients.

Handling accessibility issues

If the public-facing version of Prospectus Plus is found to be inaccessible in any way, we are committed to addressing the issue promptly:

  1. Report Issues to Support:  Notify our support team of any accessibility concerns you identify. The sooner we know about a problem, the faster we can take action.
  2. Remediation and Roadmap:  Accessibility issues will be prioritised and added to our development roadmap. We are dedicated to resolving these issues and deploying updates in the public version of Prospectus Plus.
  3. Customer Updates:  Once the issue has been resolved, we will notify the reporting customer and ensure the fix is included in the platform’s future updates.

Reporting accessibility issues

If you experience any issues or find accessibility barriers not mentioned in this statement, please contact:

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are dissatisfied with our response, you can contact the Equality Advisory and Support Service (EASS).

Technical Information

Prospectus Plus is committed to making its platform accessible particularly for organisations that are required to comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The platform is fully compliant with the WCAG 2.1 AA standard in its default configuration. Compliance for customised versions depends on individual client implementations.

Non-Accessible Content

Non-accessible content is limited to customisations made by clients and is outside the responsibility of Prospectus Plus.

Improving Accessibility

Our development team continuously monitors accessibility and strives to maintain compliance through regular audits and updates.

Preparation of this Statement

This statement was prepared on 6th July 2024. It was last updated on November 14th 2025. The platform was last tested on 6th July 2025 against the WCAG 2.1 AA standard.